See what your customers see.
Watch customers browse your store. See where they hesitate, what builds trust, and why they leave before they buy.
Session replay 024
The hesitation loop
Emotion score
68% friction
01:20
Landing
02:21
Hesitation
03:22
Comparison
04:23
Bounce
Customer replay
Understand the why behind the what.
glimsy does not just show clicks. It helps you hear the customer reactions behind the journey: the doubt, the curiosity, the trust, and the moment they almost leave.
Customer reaction mapping
See where a page starts to feel unclear, risky, or overwhelming.
Hesitation moments
Spot the small doubts that quietly turn into abandonment.
A clearer way to hear customers
Choose your customer
Pick the kind of buyer whose experience you want to understand.
Watch them browse
See trust, confusion, hesitation, and intent change in context.
Replay the journey
Review screenshots, cursor movement, reactions, and friction moments.
Ask why
Follow up with the customer after the session and hear what changed their mind.
Customer perspectives
Explore your store through different customer mindsets, from skeptical first-time visitors to distracted mobile buyers.
Follow-up questions
Ask why they paused, what confused them, and what almost made them leave.
Trust and friction
Surface the exact moments where confidence rises or drops.
Replayable journeys
Every session becomes a living customer story your team can replay, scrub, and question. AI stays in the background; the customer reaction stays center stage.
Store trust feedback
See why first-time visitors believe, hesitate, or abandon.
Ready to step into your customer's mind?
We are currently in a highly selective private beta. Exclusive access is granted to stores with active monthly visitors.
Have an access code?